Customer Service

Bumble and bumble is PETA-certified. Learn more here.

You can check the status of your most recent orders by visiting the Track My Order page HERE or view your order under Your Account page. This is the easiest and fastest way to get the most current information regarding your online orders.

If you are unable to do this or have not received a confirmation email within 24 hours or dispatch email within three working days after ordering, please check your junk/spam folder and any secondary email addresses you may have used before contacting us.

Please note that products purchased between 1^st November 2023 and 15^th December 2023 with a valid receipt can be returned up to 14^th January 2024. You will have the usual 30 days to return orders placed from 16^th December.

Products excluded from this are:

1. • Gift cards
2. • Booking Fees
3. • Personalised goods
4. • Services

This does not affect your statutory rights.

If for any reason you are not completely happy with your Bumble & bumble purchase, simply return the unused products and we will refund your account for the amount of the purchase.

To return your online order to us free of charge, please:

1. 1. Print and complete our returns note which can be found here:
   Returns Note
2. 2. Re-package your items safely, including the completed returns note
3. 3. Follow the instructions on www.royalmail.com to receive your returns label

Alternatively, you can carry out your own return using a courier of your choice, but please note that any postage costs obtained via independent return will not be reimbursed. RETURN ADDRESS: Estée Lauder Companies, Constellation House, 3 Kiteʼs Croft Business Park, Warsash Road, Fareham, Hants. PO14 4FL.

Products ordered online or in-store with a valid receipt can be returned up to 30 days following their purchase date.

For more information about returns and refunds, please click here.

If you’re still unsure about how to return your item, please see the contact us options at the top of this page. Please include your order number with all enquiries.

Please allow 14 working days from the date we receive your return for your refund to be processed.

If you wish to cancel your order, you have 30 minutes after your order is confirmed to do so. However, as processing times can vary, please note that we cannot guarantee your order will be canceled when requested. In this case, you can return your unused item(s) for free - details of our returns process can be found here.

We advise you will need to contact us via one of the following:

- Phone - 08082810234

- Whatsapp

Please ensure you have your purchase order number ready when contacting us.

We are sorry to hear you received the wrong product. Please contact us by clicking here and we will do our best to help you. Please include your order number with all enquiries.

We are sorry that your online order is not as expected. We’d like to help - click here to contact us. Please include your order number with all enquiries.

We are sorry to hear you received a damaged product. Please retain the box, packaging, and all contents, and contact us as soon as possible so we can remedy this for you. Please click here to contact us.

You sure can. Visit our store locator to find authorised Bb.Network Salons and stores in your area - all salons in the Bb.Network carry our product line. You can also visit your local SpaceNK, Boots, or John Lewis.

Click here to learn more about REACH – for Consumer, Website, and Media Responses.

Hair Powder shouldn't be applied to freshly-washed hair. In order for it to adhere, hair should have some product in it already, or you should use a day or two after you shampoo. Just like other cosmetics with colour (foundation, blush, and mascara), some smudging should be expected. Try shaking any loose powder from your hair before you get dressed to avoid smudges and stains.

The Bb.Network is a collective of exclusive salons around the world which are schooled in our philosphy of hairdressing, and carry our product line. You visit our salon locator to find a Network Salon near you.

We only sell our products through the Bb.Network and a select group of retailers. The only way to guarantee the efficacy of our products (so you know they're the real deal) is to buy them directly from us, an approved retailer, or a Network Salon.

We are pleased to report that all of our aerosols are compliant with the most stringent environmental requirements in the world (we wouldn't sell them if they weren't).

Yes! We joined the lineup of Estée Lauder Companies in 2006.

While combining products isn't necessary (each works beautifully on its own), mixing and layering products will give you a virtually unlimited palette of textures and effects. Plus, it's fun. Start with two or three and branch out from there. Visit our Lookbook for recipes, styles, and inspiration.

Give a salon in our Bb. Network a call to make an appointment or learn more about services at our UK locations. Visit our salon locator to find a Network Salon near you.

CARB stands for California Air Resources Board. California issues specific regulations in a number of industries from cars to personal care products. The hair care industry is required to comply with ongoing regulatory standards, which often results in necessary product reformulations. To meet their requirements, Thickening Spray and Styling Creme were reformulated in 2006. Since then we have been working tirelessly to deliver the performance true to the original products. These reworked formulas were put to the test at recent fashion weeks and we are happy to report our editorial stylists were thrilled with the performance. These new and improved formulas began shipping to our Network Salons in April 2009.

For any Gift Card enquiries call 0808 178 2062.

For any Head Office Enquiries call 0370 034 6700.

For help with your order, delivery, and questions about the site please call us on 0808 281 0234 or add +442039660725 to the contact list on your smartphone to reach us fast via WhatsApp.

For any Mail Order enquiries call 0800 088 4169.